Remote support for your domain, hosting and email
When a website will not load, a mailbox bounces, or Outlook will not send, you need someone who can look at it from where you are. We support domains, hosting, business email and Outlook configuration remotely. Tell us the problem by email and we take it from there.
What you get with this service
Domain and hosting
DNS changes, renewals, connecting a domain to a site, and hosting faults. The domain stays in your name.
Email hosting
New mailboxes, aliases, storage and mail that is not arriving. We work with the email host you already use.
Outlook configuration
We add mailboxes to Outlook on a computer or phone, including send and receive settings, signatures and shared mailboxes.
Handled remotely, in writing
You email us what is wrong. We connect remotely to fix it and send back a short note of what changed.
Everything covered in a typical project
- Domain DNS, renewal checks and website connections
- Hosting setup, moves and troubleshooting
- Business email mailboxes, aliases and delivery issues
- Outlook setup on desktop and mobile
- Shared mailboxes and sending settings
- A written record of each change
Common questions
Do we need to bring a computer to you?
Support is remote. Send the problem by email, and we connect to sort out the domain, hosting, mailbox or Outlook settings.
Does the domain stay in our name?
Yes. We help you manage it. The registration stays with you, so you are not locked in if the support arrangement ends.
Can you fix Outlook when mail will not send or arrive?
Yes. We check the Outlook account settings and the mailbox on the email host, then correct the configuration.
Is this the same as software support?
Software support covers the systems and integrations we look after. This service covers your domain, hosting, email hosting and Outlook.
Other services
Custom Software & Web Apps
Purpose-built web applications, portals and internal tools that fit your workflow instead of forcing you into someone else’s.
CRM Systems
We extend our standard CRM base to your sales process, so you get pipelines, follow-ups and reports in less time than a from-scratch build.
ERP & Business Systems
Custom modules, integrations and workflows around your ERP or accounting software: inventory, purchasing, approvals and reporting.
Ready to talk about remote it support?
Email us a short description of what you need. We’ll come back with questions and a clear proposal.