Keep your systems secure, reliable and up to date
Software isn’t finished at launch. Requirements change, platforms update and new needs appear, as e-Invoice rules have shown. Our support plans keep your systems healthy and let you request changes with a simple email.
What you get with this service
Security and updates
We keep frameworks, libraries and servers patched and watch for issues before they affect your users.
Backups you can rely on
Regular backups and tested restore processes make mistakes or incidents a minor delay, not a disaster.
Change requests by email
Describe what you need in writing. We scope it, quote if it’s larger, and keep a clear record.
Adapting to new requirements
When regulations, partner APIs or business needs change, we update your systems to match.
Everything covered in a typical project
- Security and dependency updates
- Scheduled backups with restore testing
- Uptime monitoring and alerts
- Bug fixes and performance checks
- Monthly allowance for small changes
- Support for integrations and external APIs
- Email support with clear response times
Common questions
Can you support a system you didn’t build?
Usually yes. We review it first, document how it works and flag any risks before agreeing on a plan.
What counts as a small change?
Minor fixes, text and configuration updates, small report changes and simple field additions. Larger features are scoped and quoted separately.
How do I request support?
By email. A written request keeps things clear and gives you a record of what was changed and when.
Do I need a plan after launch?
For business-critical systems we strongly recommend one. Unmaintained software becomes slow, insecure or incompatible without anyone noticing.
Can you help with email, a domain or Outlook?
Yes. Domain, hosting, email hosting and Outlook setup are part of our remote IT support service. This service is for the software and integrations we look after.
Other services
Custom Software & Web Apps
Purpose-built web applications, portals and internal tools that fit your workflow instead of forcing you into someone else’s.
CRM Systems
We extend our standard CRM base to your sales process, so you get pipelines, follow-ups and reports in less time than a from-scratch build.
ERP & Business Systems
Custom modules, integrations and workflows around your ERP or accounting software: inventory, purchasing, approvals and reporting.
Ready to talk about support & maintenance?
Email us a short description of what you need. We’ll come back with questions and a clear proposal.